Blog Clinic practice,
regulations and organising work.
Practical articles for vets, practice owners and clinic managers: how to organise work, regulations, clinical records and billing.
- Online booking at a veterinary clinic — how to roll it out without wrecking the rota The usual fear about online booking is simple: "someone will book a slot with no vet on duty." That risk does not come from booking itself, but from where the slots come from. Four rules that settle it. Read →
- Veterinary records: what the clinic hands over to the owner The owner asks for "the records" — and the searching begins: what exactly are they entitled to, in what form, and what may stay internal? We sort out the scope of an animal's medical documentation and show how to hand it over without a printer. Read →
- GDPR in the veterinary practice — a practical guide Your patient's data is not covered by GDPR — but their owner's data is. We walk through the clinic's duties step by step: from the legal basis, through consents, to keeping documentation safe. Read →
- No-shows at the clinic: how SMS reminders cut missed visits An empty slot after a patient who never came is the most expensive half hour of the day: the vet waits, costs run, and another owner did not get the slot. The good news — most no-shows are plain forgetfulness, and reminders beat forgetfulness. Read →
- Paper records vs a cloud system — the real costs Paper feels free and software feels like "another subscription". Let's count honestly: time spent hunting for folders, retyping, errors and a server under the desk versus a predictable fee for a system that does part of the work. Read →
- How to build a veterinary clinic rota (without losing your mind) Night shifts, holidays, sick leave, "I can't do Wednesdays" — building the clinic rota is the same puzzle every month. A few rules that simplify it, and a way to make it build itself. Read →
- Which veterinary software to choose in 2026? 7 questions to ask before you decide Changing your clinic software is a decision for years — data migration, team habits, documentation. Instead of comparing feature tables, ask vendors these 7 questions. The answers tell you more than any demo deck. Read →
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