Online vet appointment booking A free slot at any time of day,
straight from the clinic rota.
Online vet appointment booking in the same program as the rota and the reception diary. The owner chooses the service and time in the VetiCloud Pet app, and the program shows only the slots the vet on duty can really take.
- 30 minutesthe visit length set in the service, which free slots are fitted to
- Up to 5 animalsin one booking, with visits back to back with one vet
- No second servicerota, diary and online booking in one program, with changes visible straight away
Many clinics already have online booking, but in a separate service. The rota has to be copied over there, slots blocked by hand, and each booking from the portal moved into the program reception works in. Every transfer is a chance for something to go wrong, and a visit booked by phone ends up overlapping one booked online.
In VetiCloud online booking is part of the same program as the rota and the diary. There is no external service, no data transfer and no blocking slots by hand: a change in the rota or a new visit in the diary immediately changes the free slots the owner sees. The clinic decides whether bookings go in straight away or wait for confirmation.
How it works
-
01
One system, no retyping
Free slots are calculated as you go from shifts, leave and visits in the diary. Nobody copies the rota into another service or blocks slots by hand, and a booking goes straight into the diary, next to visits booked at reception.
-
02
The clinic decides who sees patients
The owner selects the vets who take online bookings and decides whether owners choose the vet themselves or the clinic assigns the slot. Bookings from the app can go in straight away or wait for confirmation.
-
03
Several animals in one trip
An owner with two cats ticks both and gets two visits back to back with the same vet, without ringing reception and without juggling times.
-
04
Reception sees what is waiting
Bookings to confirm have a counter next to the diary, and a booking from the website goes to the record of a client the clinic already knows instead of creating a second one.
Sunday evening, and on Monday the appointment is already booked
On Sunday evening an owner notices that her dog is not bearing weight on the left hind limb. Reception is already closed, so she opens the app, chooses an orthopaedic consultation and the earliest free slot with the vet on shift on Monday. In the morning reception sees the booking on the list to confirm, checks that she is a regular client and clicks “Confirm”. The owner gets a notification that the visit is booked, and a reminder the day before.
Questions and answers
Your question is not here? Call us: +48 222 992 995
Does online vet appointment booking need to be confirmed by reception?
That depends on the clinic’s settings. Bookings from the app by an owner with an active account can go in straight away or wait for confirmation, and bookings from the website wait for reception, unless the clinic requires a deposit. A paid booking is a booked visit straight away.
How does the program know which hours are free?
From the team rota, breaks and leave, and from visits already in the diary. An hour when the vet is not on shift does not appear in the app at all.
Can a new client the clinic does not know yet book a visit?
Yes, as a preliminary booking from the app or a booking from the website. Both wait for reception, and the app account is linked to the client record only at the desk, on the day of the visit.
Can a deposit be required when booking?
Yes, if the clinic accepts online payments. The deposit can then be the way a visit is confirmed: the owner sees the amount and a “Pay and book” button, a paid booking is booked straight away, and an unpaid slot goes back into the pool by itself.
When does the owner get a reminder about the visit?
As many hours before the visit as the clinic sets, and selected visit types can have a different time, for example longer before surgery. The reminder comes as an app notification or an SMS.
Can an owner cancel a visit in the app?
Yes, up to as many hours before the appointment as the clinic sets, 24 by default. The freed slot goes straight back into the free slots, and the clinic also decides whether a deposit for a cancelled visit is refunded.
See it with examples from your clinic.
In the demo we will show you this feature on your own scenarios and answer your team’s questions.
The plan depends on the number of people in your team, and the essentials of clinic work are in every plan. How much veterinary software costs